Assessing the quality gap of intellectual capital in banks
Year of publication: |
2011
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Authors: | Shih, Kuang-hsun ; Lin, Ching-wen ; Lin, Binshan |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 3/4, p. 289-303
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Subject: | Finanzdienstleistung | Financial services | Immaterielle Werte | Intangible assets | Balanced Scorecard | Balanced scorecard | Bank | Taiwan |
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