Assessing the quality of patient care : a normative decision view
Kanwal Nasim; Shahab Alam Malik; Muhammad Zahid Iqbal; Shujah Alam Malik
| Year of publication: |
2014
|
|---|---|
| Authors: | Nasim, Kanwal ; Malik, Shahab Alam ; Iqbal, Muhammad Zahid ; Malik, Shujah Alam |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 13.2014, 2, p. 125-141
|
| Subject: | perceived service quality | PSQ | expected service quality | ESQ | patients' satisfaction | public hospitals | Pakistan | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010387734