Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Asma Shabbir and Shahab Alam Malik and Shujah Alam Malik
| Year of publication: |
2016
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|---|---|
| Authors: | Shabbir, Asma ; Malik, Shahab Alam ; Malik, Shujah Alam |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 5, p. 538-557
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| Subject: | Pakistan | Healthcare perceived service quality | Patients loyalty | Patients satisfaction | Public and private sector hospitals | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Patienten | Patients | Privatwirtschaft | Private sector | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-06-2014-0074 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011583501