Assessing the significance of retail service quality on shopping frequency : an adaptation of retail service quality (RSQS) model
Tinashe Musasa, Tshepo Tlapana
| Year of publication: |
2023
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|---|---|
| Authors: | Musasa, Tinashe ; Tlapana, Tshepo |
| Published in: |
European journal of management studies : EJMS. - Bingley, United Kingdom : Emerald Publishing, ISSN 2635-2648, ZDB-ID 3060510-6. - Vol. 28.2023, 2, p. 135-147
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| Subject: | Retail service quality | RSQS model | Shopping frequency | South Africa | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Südafrika |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJMS-10-2022-0072 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014383094