Airline quality assessment towards strategic tourism management improvements
Year of publication: |
2022
|
---|---|
Authors: | Albuquerque, André Philippi Gonzaga de ; Melo, Fagner José Coutinho de melo ; Medeiros, Denise Dumke de |
Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 77.2022, 2, p. 570-591
|
Subject: | Airlines | Kano model | Quality in services | Satisfaction and dissatisfaction indices | Tourism | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Tourismus | Qualitätsmanagement | Quality management | Tourismuswirtschaft | Tourism industry | Luftverkehr | Air transport |
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