Australian call centres : time to search for a new management model?
Year of publication: |
2009
|
---|---|
Authors: | Connell, Julia ; Hannif, Zeenobyah ; Burgess, John |
Published in: |
International employment relations review. - Broadway, NSW, ISSN 1324-1125, ZDB-ID 2005068-9. - Vol. 15.2009, 1, p. 1-15
|
Subject: | Callcenter | Call centre | Arbeitsorganisation | Work organization | Australien | Australia |
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