Learning to control: training and work organization in Australian call centres
Andrew Smith; Erica Smith
| Year of publication: |
2008
|
|---|---|
| Authors: | Smith, Andrew ; Smith, Erica |
| Published in: |
The journal of industrial relations : the journal of the Industrial Relations Society of Australia. - London [u.a.] : Sage, ISSN 0022-1856, ZDB-ID 410608-8. - Vol. 50.2008, 2, p. 243-256
|
| Subject: | Australien | Australia | Callcenter | Call centre | Betriebliches Bildungsmanagement | Employer-provided training | Arbeitsorganisation | Work organization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003762492