Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Mohammad Ahmad Al-Hawari
| Year of publication: |
2011
|
|---|---|
| Authors: | Al-Hawari, Mohd Ahmad |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 23.2011, 3, p. 346-366
|
| Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Privatkundengeschäft | Personal banking | Vereinigte Arabische Emirate | United Arab Emirates |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009269525