Bank service quality: empirical evidence from Greek and Bulgarian retail customers
Year of publication: |
2007
|
---|---|
Authors: | Petridou, Eugenia ; Spathis, Charalambos ; Glaveli, Niki ; Liassides, Chris |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 24.2007, 6, p. 568-585
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service quality assurance | Banks | Customers | Quality management | Greece | Bulgaria |
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