Becoming an ambidextrous hotel : the role of customer orientation
Year of publication: |
2014
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Authors: | Tang, Ta-wei |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 39.2014, p. 1-10
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Subject: | Customer orientation | Service innovation | Service improvement | Exploration | Exploitation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Innovation | Innovationsmanagement | Innovation management |
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