Benchmarking and performance measurement : the role in quality management
Year of publication: |
2001
|
---|---|
Authors: | Gillen, David |
Published in: |
Handbook of logistics and supply-chain management. - Amsterdam [u.a.] : Elsevier, ISBN 0-08-043593-9. - 2001, p. 325-338
|
Subject: | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Benchmarking |
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