Bridging service experiences and service innovation : a new model for understanding the future of services
Luis Rubalcaba
| Alternative title: | Jeter un pont entre expériences de service et innovations de service : un nouveau modèle pour comprendre l'avenir des services |
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| Year of publication: |
2018
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| Authors: | Rubalcaba-Bermejo, Luis |
| Published in: |
European review of service economics and management. - Paris : Classiques Garnier, ISSN 2497-0107, ZDB-ID 2917396-6. - 2018, 2/6, p. 17-49
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| Subject: | Services | experience | innovation | social | encounter | education | Innovation | Dienstleistungsqualität | Service quality | Dienstleistung | Dienstleistungsinnovation | Service innovation | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in französischer Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012025656