Bringing service standards to life
Julie Kwan (Hitachi Consulting, USA), Stephanie Clark (Learn on Demand, USA), Steven W. Villachica (Boise State University, USA)
| Year of publication: |
[2015]
|
|---|---|
| Authors: | Kwan, Julie ; Clark, Stephanie ; Villachica, Steven W. |
| Published in: |
Cases on human performance improvement technologies. - Hershey, PA : Business Science Reference (an imprint of IGI Global), ISBN 978-1-4666-8330-3. - 2015, p. 154-181
|
| Subject: | Dienstleistungsqualität | Service quality | Standard | Performance-Management | Performance management | Dienstleistungssektor | Service industry | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Fallstudie ; Case study ; Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-4666-8330-3.ch007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011610824