Evaluation of the service review model with performance scorecards
Year of publication: |
2012
|
---|---|
Authors: | Szabo, Thomas G. ; Williams, W. Larry ; Rafacz, Sharlet D. ; Newsome, William ; Lydon, Christina A. |
Published in: |
Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 32.2012, 4, p. 274-296
|
Subject: | service review | performance scorecards | human service | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Performance-Management | Performance management |
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