Briser la glace avec de l'humour : la propriété soulageante de l’humour et ses effets sur la performance des vendeurs
Year of publication: |
2021
|
---|---|
Authors: | Lunardo, Renaud ; Bompar, Laurent ; Saintives, Camille |
Published in: |
Recherche et applications en marketing : RAM. - London : Sage Publ., ISSN 2051-2821, ZDB-ID 2170405-3. - Vol. 36.2021, 2, p. 3-23
|
Subject: | empathie | humour | négociation | performance | qualité de la relation | soulagement |
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