Building trust in stakeholder relationships : are call centres sweat shops or massage parlours?
Year of publication: |
2004
|
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Authors: | Ayios, Angela ; Harris, Lisa |
Published in: |
e-Economy : rhetoric or business reality?. - London [u.a.] : Routledge, ISBN 0-415-33954-5. - 2004, p. 187-208
|
Subject: | Callcenter | Call centre | Stakeholder | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Großbritannien | United Kingdom |
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