Business communication and character

xv, 562 Seiten

Illustrationen

28 cm

Includes bibliographical references and index

Part 1: Communicating Character and Building Business Relationships -- Chapter 1: Introduction to Business Communication and Character1-1 Business Communication and Character1-2 Components of Communication1-3 Character Check1-4 Audience Analysis1-5 Message and Medium1-6 Chapter ClosingThe CAM Model -- Chapter 2: Team and Interpersonal Communication2-1 Work Team Communication2-2 Virtual Team Communication2-3 Collaborative Writing2-4 Business Meetings2-5 Nonverbal Communication2-6 Listening2-7 Chapter Closing -- Chapter 3: Communicating across Differences3-1 Shifting Your Mindset3-2 Managing through Conflict3-3 Engaging in Difficult Conversations3-4 Communicating to Improve Inclusivity and Belonging3-5 Adapting to International Cultural Differences3-6 Chapter Closing -- Part 2: Developing Your Business Writing Skills -- Chapter 4: Writing and Designing4-1 Business Writing Process Overview4-2 Audience Analysis4-3 Planning4-4 Drafting4-5 Designing4-6 Revising and Proofreading4-7 Chapter Closing -- Chapter 5: Improving Your Writing Style5-1 Developing Writing Style5-2 Choosing the Best Words5-3 Writing Effective Sentences5-4 Developing Logical Paragraphs5-5 Creating an Appropriate Tone5-6 -- Chapter Closing -- Part 3: Crafting Written Messages -- Chapter 6: Neutral and Positive Messages6-1 Creating a Positive Work Environment6-2 Writing Neutral Messages6-3 Writing Goodwill Messages6-4 Addressing Social Media Comments6-5 Engaging Customers and Employees on Social Media6-6 Chapter Closing -- Chapter 7: Persuasive Messages7-1 Planning Persuasive Messages7-2 Applying Persuasive Strategies7-3 Writing Persuasive Messages7-4 Writing and Responding to Negative Feedback7-5 Chapter Closing -- Chapter 8: Bad-News Messages8-1 Planning Bad-News Messages8-2 Writing Components of Bad-News Messages8-3 Writing Bad-News Replies8-4 Announcing Bad News8-5 Giving and Receiving Constructive Performance Feedback8-6 Chapter Closing -- Part 4: Preparing Data and Writing Reports -- Chapter 9: Managing and Visualizing Data9-1 Identifying Types and Sources of Data9-2 Evaluating Sources of Information9-3 Collecting Data through Surveys9-4 Visualizing Data9-5 Analyzing and Presenting Data9-6 Chapter Closing -- Chapter 10: Writing Reports10-1 Planning the Report10-2 Drafting the Report10-3 Developing an Effective Writing Style10-4 Documenting Your Sources10-5 Designing, Formatting, and Refining the Report10-6 Chapter Closing -- Part 5: Developing and Delivering Presentations and VisualsChapter 11: Developing Presentations and Visuals11-1 Adapting a Presentation11-2 Organizing a Presentation11-3 Designing Presentation Slides11-4 Reinforcing Main Points on Slides11-5 Developing Additional Visuals11-6 Chapter Closing -- Chapter 12: Delivering Presentations12-1 Preparing Yourself to Present12-2 Delivering In-Person Presentations12-3 Delivering Online and Team Presentations12-4 Connecting with Specific Audiences12-5 Responding to Questions and Feedback12-6 Chapter Closing -- Part 6: Presenting Yourself for EmploymentChapter 13: Writing for the Job Search13-1 Presenting Your Best Self13-2 Preparing Your Resume13-3 Developing a Professional Online Presence13-4 Writing Cover Letters and Networking Messages13-5 Chapter Closing -- Chapter 14: Interviewing and Landing the Job14-1 Preparing for a Job Interview14-2 Presenting Yourself during an Interview14-3 Following Up after the Interview14-4 Managing Job Offers14-5 Demonstrating Professionalism at Work14-6 Chapter ClosingReference ManualSection A: Language Arts BasicsSection B: Formatting Business DocumentsSection C: Common Types of ReportsSection D: GlossaryIndexRead Less

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