Trainingsfilme als Reflexionsgrundlage : Kompetenzerwerb in der Bankfiliale
Year of publication: |
2009
|
---|---|
Authors: | Kauffeld, Simone ; Schneider, Henrike |
Published in: |
Handbuch Kompetenzentwicklung. - Stuttgart : Schäffer-Poeschel, ISBN 3-7910-2840-5. - 2009, p. 268-286
|
Subject: | Bankmanagement | Bank management | Kundenservice | Customer service | Verhalten | Behaviour | Betriebliches Bildungsmanagement | Employer-provided training |
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