Call Center Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Florian Schümann; Horst Tisson
| Year of publication: |
2006 ; 1. Aufl.
|
|---|---|
| Authors: | Schümann, Florian ; Tisson, Horst |
| Publisher: |
Wiesbaden : Gabler |
| Subject: | Callcenter | Call centre | Kundenservice | Customer service | Controlling | Management control | Betriebliche Kennzahl | Financial ratio | Unternehmen |
| Description of contents: | Table of Contents [swbplus.bsz-bw.de] ; Description [deposit.dnb.de] |
| Extent: | 183 S. graph. Darst. 23 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Glossar enthalten ; Glossary included |
| Language: | German |
| Notes: | Literaturverz. S. 175 - 177 |
| ISBN: | 3-409-12680-5 |
| Classification: | Marketing ; Unternehmensplanung, Unternehmenskontrolle |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003212143