Call-center labor cross-training : itś a small world after all
Seyed M. R. Iravani; Bora Kolfal; Mark P. Van Oyen
| Year of publication: |
2007
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|---|---|
| Authors: | Iravani, Seyed M. R. ; Kolfal, Bora ; Van Oyen, Mark P. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 53.2007, 7, p. 1102-1112
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| Subject: | Betriebliches Bildungsmanagement | Employer-provided training | Arbeitsorganisation | Work organization | Flexibilität | Flexibility | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003519320