Call center staffing : the complete, practical guide to workforce management
by Penny Reynolds. Contributing author Maggie Klenke
| Year of publication: |
2006 ; 3. print.
|
|---|---|
| Authors: | Reynolds, Penny |
| Other Persons: | Klenke, Maggie (contributor) |
| Publisher: |
Nashville, Tenn. : Call Center School |
| Subject: | Callcenter | Call centre | Personalmanagement | Human Resource Management | Arbeitsorganisation | Work organization |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] |
| Extent: | 197 S. graph. Darst. 23 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| ISBN: | 0-9744179-0-4 ; 978-0-9744179-0-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003503105