Call centre service quality for the public: a Scottish framework for the future
Year of publication: |
2008
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Authors: | Curry, Adrienne ; Lyon, Wilma |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 18.2008, 2, p. 194
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