Call centres and human resource management : a cross-national perspective
Year of publication: |
2004
|
---|---|
Other Persons: | Deery, Stephen (contributor) |
Publisher: |
Houndmills [u.a.] : Palgrave Macmillan |
Subject: | Call centers | Personnel management |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Carlaw, Malcolm, (2003)
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Managing human resources in call centres
Garrett, Nick, (2002)
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Butler, David Lawrence, (2004)
- More ...
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Doellgast, Virginia, (2009)
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Loveridge, Ray, (2007)
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Australian industrial relations
Deery, Stephen, (1985)
- More ...