Call centres and the quality of work life: towards a research agenda
Year of publication: |
2008
|
---|---|
Authors: | Hannif, Zeenobiyah ; Burgess, John ; Connell, Julia |
Published in: |
The journal of industrial relations : the journal of the Industrial Relations Society of Australia. - London [u.a.] : Sage, ISSN 0022-1856, ZDB-ID 410608-8. - Vol. 50.2008, 2, p. 271-284
|
Subject: | Arbeitspsychologie | Organizational psychology | Callcenter | Call centre | Arbeitsbedingungen | Working conditions | Arbeitswelt | World of work |
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