Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Year of publication: |
2021
|
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Authors: | Schwepker, Charles H. <Jr.> ; Dimitriou, Christina K. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-11
|
Subject: | Customer-Contact employees | Employee commitment to service quality | Ethical ambiguity | Ethical leadership | Job stress | Stress | Work stress | Unternehmensethik | Business ethics | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Gastgewerbe | Hospitality industry | Mitarbeiterbindung | Employee retention |
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