Can response management benefit hotels? : evidence from Hong Kong hotels
Year of publication: |
2015
|
---|---|
Authors: | Liu, Xianwei ; Schuckert, Markus ; Law, Chun Hung Roberts |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 32.2015, 7/8, p. 1069-1080
|
Subject: | Online ratings | response management | reputation management | cross-cultural | TripAdvisor | Hongkong | Hong Kong | Hotellerie | Hotel industry | Management | Firmenimage | Corporate reputation | Corporate Social Responsibility | Corporate social responsibility |
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