Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes
Colin B. Gabler, Adam Rapp, Robert Glenn Richey Jr., Frank G. Adams
| Year of publication: |
February 2018
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|---|---|
| Authors: | Gabler, Colin B. ; Rapp, Adam ; Richey, Robert Glenn <Jr.> ; Adams, Frank G. |
| Published in: |
Decision sciences : DS. - Atlanta, Ga. : Wiley, ISSN 0011-7315, ZDB-ID 412837-0. - Vol. 49.2018, 1, p. 7-24
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| Subject: | Curvilinear | Employee experience | Professional selling | Customer satisfaction | Service climate | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011875811