Can strategic HRM bundles decrease emotional exhaustion and increase service recovery performance?
Year of publication: |
2023
|
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Authors: | Mansour, Sari |
Published in: |
International journal of manpower. - Bingley : Emerald, ISSN 1758-6577, ZDB-ID 2032092-9. - Vol. 44.2023, 3, p. 503-523
|
Subject: | Ability | Aviation | Burnout | Emotional exhaustion | Flight attendant | High-performance work practices | Motivation | Opportunity | Service recovery performance | Well-being | Emotion | Stress | Work stress | Personalmanagement | Human Resource Management | Beschwerdemanagement | Complaint management | Tourismusberufe | Tourism employees |
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