Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Tser-Yieth Chen and Yu-Ting Chou
Year of publication: |
2007
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Authors: | Chen, Tser-Yieth ; Chou, Yu-Ting |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795X. - Vol. 1.2007/08, 1, p. 41-60
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