Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Year of publication: |
2021
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Authors: | Mingotto, Erica ; Montaguti, Federica ; Tamma, Michele |
Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 3, p. 493-510
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Subject: | AI | Service robots | Service management | Operations | Hospitality | Jobs | Roboter | Robot | Gastgewerbe | Hospitality industry | Dienstleistungsmanagement | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality |
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