Challenges of measuring service productivity in innovative, knowledge-intensive business services
| Year of publication: |
2013
|
|---|---|
| Authors: | Biege, Sabine ; Lay, Gunter ; Zanker, Christoph ; Schmall, Thomas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 33.2013, 3 (1.2.), p. 378-391
|