Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Year of publication: |
2019
|
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Authors: | Schmitt, Achim ; Raub, Steffen P. ; Schmid, Simon ; Harrigan, Kathryn Rudie |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 549-561
|
Subject: | Turnaround process | Retrenchment | Recovery | Hospitality industry | Service industry | Krankenhaus | Hospital | Gastgewerbe | Organisatorischer Wandel | Organizational change | Dienstleistungssektor | Dienstleistungsqualität | Service quality | Krisenmanagement | Crisis management | Kfz-Industrie | Automotive industry |
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