A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Year of publication: |
2020
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Authors: | Seyitoğlu, Faruk ; Ivanov, Stanislav |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-10
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Subject: | Service delivery system | Service robot | Hospitality firms | Physically distant service | Positioning strategy | COVID-19 | Krankenhaus | Hospital | Roboter | Robot | Dienstleistungsqualität | Service quality | Großbritannien | United Kingdom | Gastgewerbe | Hospitality industry | Dienstleistung | Services | Coronavirus | Dienstleistungssektor | Service industry |
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