Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model
Hyo-Jeong Byun1 Byeong-Cheol Lee
Year of publication: |
2016
|
---|---|
Authors: | Byun, Hyo-Jeong ; Lee, Byeong-Cheol |
Published in: |
Global business and finance review. - Seoul : People & Global Business Association, ISSN 2384-1648, ZDB-ID 2839730-7. - Vol. 21.2016, 2, p. 34-46
|
Subject: | Kano Model | Low-cost Carriers | Full-service Carriers | Service Attributes | Niedrigpreisstrategie | Low-cost strategy | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
Saved in:
freely available
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.17549/gbfr.2016.21.2.34 [DOI] hdl:10419/224351 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011608003
Saved in favorites
Similar items by subject
-
Chand, Pawan Kumar, (2024)
-
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A., (2014)
-
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D., (2014)
- More ...
Similar items by person