Co-creation of value in IT service processes using semantic MediaWiki
Year of publication: |
2010
|
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Authors: | Schmidt, Rainer ; Dengler, Frank ; Kieninger, Axel |
Published in: |
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers. - Berlin : Springer, ISBN 3-642-12185-3. - 2010, p. 255-265
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Subject: | Kundenintegration | Customer integration | Semantisches Web | Semantic web | Betriebliche Wertschöpfung | Value creation | Dienstleistung | Services | Prozessmanagement | Business process management |
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