Coercion versus choice : citizen evaluations of public service quality across methods of consumption
Year of publication: |
2007
|
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Authors: | Brown, Trevor |
Published in: |
Public administration review : PAR. - Hoboken, NJ : Wiley, ISSN 0033-3352, ZDB-ID 209502-6. - Vol. 67.2007, 3, p. 559-572
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Subject: | Ohio | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Befragung | Interview | USA | United States |
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