A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry
Year of publication: |
October 2016
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Authors: | Chen, I-Shuo |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 57.2016, p. 7-18
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Subject: | Service quality | Airline | Taiwanese airline industry | DEMATEL | ANP | MCDM | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungsqualität | Taiwan | Fluggesellschaft | Luftverkehr | Air transport |
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