Communication, trust, and loyalty in the hotel sector : the mediator role of consumer's complaints
Year of publication: |
2020
|
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Authors: | Florencio, Beatriz Palacios ; Roldán, Luna Santos ; Berbel Pineda, Juan Manuel |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - [Elmsford, NY] : Cognizant Communication Corporation, ISSN 1943-3999, ZDB-ID 2267000-2. - Vol. 25.2020, 1, p. 183-187
|
Subject: | Communication | Loyalty | Trust | Hotel sector | Tourism | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kommunikation | Tourismusberufe | Tourism employees |
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