Compassionate customer service in ethnic minority microbusinesses
Year of publication: |
2021
|
---|---|
Authors: | Haq, Muhibul ; Johanson, Martin ; Davies, Julie ; Dana, Leo Paul ; Budhathoki, Tribikram |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 126.2021, p. 279-290
|
Subject: | Customer service | Ethnic minority | Microbusinesses | Resource-based view | Social capital | Survival and sustainability | Ethnische Gruppe | Ethnic group | Sozialkapital | Kundenservice | Ressourcenorientierter Ansatz |
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