Connectivity in service systems : does technology-enablement impact the ability of a service system to co-create value?
Year of publication: |
2013
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Authors: | Breidbach, Christopher F. ; Kolb, Darl G. ; Srinivasan, Ananth |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 428-441
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Subject: | connectivity | consulting | technology-enabled value co-creation | qualitative research | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Dienstleistung | Services | Unternehmensberatung | Consultancy services | Qualitative Methode | Qualitative method |
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