Consumer action in response to ethical violations by service operations firms : the impact of heterogeneity
Max Chipulu (University of Southampton Business School, University of Southampton, Southampton, UK), Udechukwu Ojiako (Faculty of Business, the British University in Dubai, Dubai, United Arab Emirates ; Hull University Business School, University of Hull, Hull, UK), and Alasdair Marshall (University of Southampton Business School, University of Southampton, Southampton, UK)
| Year of publication: |
2016
|
|---|---|
| Authors: | Chipulu, Max ; Ojiako, Udechukwu ; Marshall, Alasdair |
| Published in: |
Society and business review. - Bingley : Emerald Group Publishing Limited, ISSN 1746-5680, ZDB-ID 2296199-9. - Vol. 11.2016, 1, p. 24-45
|
| Subject: | Values | Consumer | Service operations | Action | Hierarchical multilevel linear modelling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/SBR-09-2015-0052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011460013