Hear nothing, do nothing : the role of word of mouth in the decision-making of older consumers
Year of publication: |
2014
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Authors: | East, Robert ; Uncles, Mark D. ; Lomax, Wendy |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 30.2014, 7/8, p. 786-801
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Subject: | word of mouth | WOM | purchase decisions | social influence | age | older | consumers | sex | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Ältere Menschen | Elderly people |
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