Consumer responses to online retailer's service recovery after a service failure: A perspective of justice theory
Year of publication: |
2011
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Authors: | Lin, Hsin-Hui ; Wang, Yi-Shun ; Chang, Li-Kuan |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 21.2011, 5 (6.9.), p. 511-535
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