Consumer retention and satisfaction in business management
Year of publication: |
[2012]
|
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Other Persons: | Rai, R. P. (ed.) |
Published in: | |
Publisher: |
London, UK : Koros Press Limited |
Subject: | Beziehungsmarketing | Relationship marketing | IT-gestütztes Marketing | Computer-assisted marketing | Kundenbindung | Customer retention | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Table of Contents [gbv.de] |
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Strategies in customer relationship management
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Tools of communication in customer relationship management
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