Consumer spophistication and the role of emotion on satisfaction judgments within credence services
Year of publication: |
2007
|
---|---|
Authors: | Garry, Tony |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 6.2007, 6, p. 383-397
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion |
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