Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Mingfei Li, Shanshan Huang
| Year of publication: |
2022
|
|---|---|
| Authors: | Li, Mingfei ; Huang, Shanshan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 66.2022, p. 1-8
|
| Subject: | Contactless service | COVID-19 pandemic | Customer anxiety | Customer loyalty | Customer sociability | Coronavirus | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Epidemie | Epidemic | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention | Angst | Anxiety |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.102910 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209687