Controllership in the Public Sector

Ineffective controllership is, perhaps, the most common managerial failure found in the public sector. This failure affects outcomes and achievements in every area of public policy - often profoundly. Controllers design and operate management-control systems. The effectiveness of alternative control-system designs depends upon technology - the cost and production behavior of the good or service in question. But public-sector control strategies are often poorly aligned with circumstances. As a consequence, public programs are too often simultaneously over controlled and out of control