Customer opportunistic complaints management : a critical incident approach
Heejung Ro; June Wong
| Year of publication: |
2012
|
|---|---|
| Authors: | Ro, Heejung ; Wong, June |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 2, p. 419-427
|
| Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Opportunismus | Opportunism | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009503300