Crisis communication in service ecosystems : perspectives and future challenges
Lorena Blasco-Arcas, Jesper Falkheimer and Mats Heide
| Year of publication: |
2022
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|---|---|
| Authors: | Blasco-Arcas, Lorena ; Falkheimer, Jesper ; Heide, Mats |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 4/5, p. 601-613
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| Subject: | Crisis communication | Rhetorical arena theory | Service crisis | Service ecosystems | Stakeholders | Krisenmanagement | Crisis management | Stakeholder | Öffentlichkeitsarbeit | Public relations | Kommunikation | Communication | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2021-0436 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013325721