Crisis management and services marketing
Year of publication: |
2005
|
---|---|
Authors: | Elliott, Dominic ; Harris, Kim ; Baron, Steve |
Other Persons: | Elliott, Dominic (ed.) |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 19.2005, 5, p. 336-345
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Disasters | Services marketing | Service failures | Consumer behaviour |
-
Pinar, Musa, (2016)
-
Pinar, Musa, (2016)
-
Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer, (2013)
- More ...
-
Crisis management and services marketing
Elliott, Dominic, (2005)
-
A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim, (2011)
-
A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim, (2011)
- More ...